Our Return Policy for Items Purchased OnlineWhen you purchase something on FRPShop.com, we want you to be completely satisfied. If you find that you must return an item, we make it easy.
For UPS deliveries, there are three ways to make a return Use the handy UPS return form on the bottom of your receipt to return you item. Drop the package at a UPS pickup station and they'll return your shipment free of charge*. We'll issue a credit to the original credit card used when you place your order. If there's no UPS pickup station near you, simply call us at ( ) and we'll arrange for UPS to pick up your package and return it free of charge*. We'll issue a credit to the original credit card used when you placed your order. If your order does not include a UPS return form on the bottom of your receipt, please call us at ( ) and we'll provide you with a Return Authorization to return your merchandise and ensure your account is properly credited.
For deliveries via Common Carrier Call Custom Service at (800) 430-3376 for detailed instructions. Include a copy of the original packing slip with your return shipment. Once you receive the pre-paid shipping label, call the carrier indicated to arrange pick up. You must clearly print the RGA (Return Goods Authorization) number on the outside of the box to receive credit.
*Please Note: All returns are subject to a 25% restocking fee.
Return Policy Basics Merchandise must be returned 90 days of purchase in unused, like-new condition. A copy of the customer receipt, original packing slip, UPS return form or RGA (Return Goods Authorization) must accompany all returns. A refund will be issued only to the original credit card.
Return Instructions Use the original packaging or a strong corrugated carton. Pack and tape your packages securely. For UPS deliveries, complete the return form, using codes to explain your reason for return and insert into the package. Follow return instructions listed above. For Common Carrier deliveries, include a copy of the original packing slip and clearly print the RGA (Return Goods Authorization) number on the outside of the box. Follow return instructions listed above.
Damage Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling toll free at (800) 749-1431.
Questions?
If, at any time, you have questions about returning an item purchased on FRPShop.com, please call our Customer Service Center at (800) 749-1431.
Items Purchase in Our Stores
For fast, easy returns, keep your receipt. It not only ensures that you get the proper credit for your purchase, but it also helps our associates process your return quickly.
Returns with an original sales receipt within 90 days of purchase
Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash or with a debit card will be refunded in cash. Any purchase made by a check that has cleared the 10-business day waiting period may be refunded as a Store Credit. Any Purchase made by Store Credit, will be refunded as Store Credit.
Returns with an original sales receipt after 90 days of purchase Returns without a sales receipt If you made your purchase in the past 90 days by credit, debit, or charge we may be able to look up your receipt for you. If we are unable to look up your receipt because you did not pay with the options listed above, a Store Credit may be issued based on the lowest selling price.
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